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Customer Charter >
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Customer Charter
As a resident and user of our services, there are
certain things that you should expect. This list is
not exhaustive, however, you should:
|
Be treated with respect |
|
Be offered advice and support |
|
Be in a non-threatening and safe environment |
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Have a say in the management of your home or service |
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Receive help and advice on claiming benefits |
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Receive resettlement advice |
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Receive referral to specialist support agencies |
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Have access to cultural and leisure activities |
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Receive advice and assistance on employment and training options |
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Have your enquiries responded to quickly and efficiently |
Additionally, as a resident of Irish Centre Housing you should expect our staff to follow
some basic standards.
Our staff should … |
|
Be courteous to all, by greeting everyone in a welcoming manner (and with a smile). |
|
Listen to what you have to say. |
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Tell you if they are busy, and advise you when and who will deal with your query. |
|
Deal with residents and visitors demonstrating patience, empathy, respect and dignity. |
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