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Resident News - Complaints, Compliments & Suggestions

At Irish Centre Housing we value your comments, and encourage you to share them with us.

Whether you would like to make a complaint, pay a compliment or simply make a suggestion on how you think things can be done differently ... we would like to know.

 

ICH Complaints Procedure

Step 1: Speak to any member of staff at the service who will do their best to deal with your complaint within 24 hours.

Step 2: If you are still not happy, write to the Team Leader at the service within 5 working days giving further details as to why you are not satisfied.

Step 3: If you feel the need to take the complaint further, write to the Service Manager

Step 4: If you are still not satisfied, you can address your concern to the Complaints Panel at Head Office, ICH Limited, 1 Holmes Road, NW5 3AA.

Step 5: If you are still not satisfied, you can take your complaint to the Housing Ombudsman, 81 Aldwych,
London WC2B 4HN.

 

Customers making complaints have the right to:

  • Be treated fairly in line with our Equality & Diversity policy
  • Make a complaint without the fear of reprisals
  • Ask for reasonable support from staff to meet their needs e.g. if English is not your first language
  • Have an independent representative to provide impartial support to you through your complaint
  • Be kept informed of the progress and outcome of the complaint
© Irish Centre Housing 2011