About Us - Services
Shelter
and Support come in many forms
The majority of our accommodation is provided via our
direct access hostels located across London. Every hostel resident
has their own dedicated key-worker who will work closely with them throughout
their stay. Resident and key-worker will produce and then follow a detailed
life action plan. This aims to cover all aspects of the resident’s
needs, wants and aspirations providing a series of realistic achievable
goals to help them towards independence. Key-workers also provide general
assistance with benefit claims, advice on hostel living, location of local
amenities and any other needs relevant to resident’s life.
A percentage of our residents have issues with substance misuse. We provide
a ‘second stage’ specialist supported housing scheme where
those who have finished a detoxification or rehabilitation programme can
live in a safe supportive environment. We also have specialist staff helping
our primary hostel residents to tackle their substance misuse issues.
Specialist services within the hostels include a regular ‘Bone Dry’
club giving residents an opportunity to have at least one evening of activities
and engagement in a ‘dry’ environment
Our Life Skills team provide a wide range of educational and social activities
for hostel residents. Working in partnership with local businesses and
colleges to bring educational, cultural and recreational activities. A
few examples of classes include; photography, ESOL, drama therapy, gardening
projects, yoga, five a side football, weight training and increasingly,
cultural outings and trips. The Life Skills team run weekly ‘coffee
mornings’ at each hostel allowing residents and staff to engage
within an informal setting whilst providing a good forum for the exchange
of information and advice.
The Vocational Guidance team have a long and established track record
providing help and advice with all aspects of the resident’s career.
Help includes job searching and interview skills, IT and Internet access,
guidance with sourcing training courses and helping to research options
for further education. The team meet with residents either at their Job
Powerhouse offices or via outreach sessions at the hostels.
Resettlement from hostels to independent living is seen as a major priority
for our residents. Our Resettlement team work closely with residents assisting
and preparing them for independent living via a ‘pre-tenancy’
training programme to ensure that the resident is capable of coping with
the responsibilities of independent living. When they have completed this
the Resettlement Team will then work to source move on accommodation from
a wide variety of potential ‘move on’ places including other
housing Associations, Local Authority accommodation and the Private sector.
When a resident moves on to independent living the Resettlement Team will
continue to offer full support for a minimum of six months.
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